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Frequently asked questions

Learner questions

If it’s your first time studying with us, register online. Once registered you will receive login details from our learner portal, aXcelerate. Follow the login instructions to find your course located under ‘my activities’.

If you have previously registered to study with us, you can login using your existing user account details to find your course.

If you previously registered for a course with the former Office of Emergency Management, you should have a login for the learner portal.

If you no longer have this information please email training@resilience.nsw.gov.au and we’ll send your user name and temporary password.

It’s possible the email from our learner portal, aXcelerate, may have been blocked by a firewall. Check your ‘Junk’ email inbox, or check with your email provider or IT department to adjust your email settings to receive our emails.

After you have completed the course you are enrolled in, you can request a certificate by emailing training@resilience.nsw.gov.au, or login using your user name and password and if already created, you will be able to print your certificate from the learner portal.

General questions

All our training courses are free.

However, where you are required to attend a course delivered in a classroom, face-to-face, we do not supply accommodation or travel to the course.

Yes, non-government agencies can attend our courses.

Yes, but if a course has a prerequisite you will need to complete the prerequisite courses first.

If your agency would like to host a training course for its staff, please email training@resilience.nsw.gov.au for more information.

Looking for something different?

You will now be redirected to the learner portal.